Privacy Policy

Privacy Policy

This Privacy Policy describes how flovaa.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: details provided by you when contacting us.

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: may be shared with third-party service providers if needed.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Opt-out Tool.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) page.

Opt out of targeted advertising:

You can also opt out via the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your personal Information to provide our services to you, which includes:

  • Offering products for sale

  • Processing payments

  • Shipping and fulfillment of your order

  • Keeping you up to date on new products, services, and offers

Lawful basis (GDPR – for EEA residents)

We process your personal information under these bases:

  • Your consent

  • The performance of the contract between you and the Site

  • Compliance with legal obligations

  • To protect vital interests

  • To perform a task carried out in the public interest

  • For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we retain your Personal Information unless and until you ask us to erase it.

Automatic decision-making

  • We do not engage in decision-making that has a significant legal effect solely based on automation.

  • Shopify uses limited automated decision-making to prevent fraud (e.g., temporary denylists of IP addresses or credit cards).

Selling Personal Information (CCPA – California residents)

Our Site sells Personal Information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[Insert categories of information sold, opt-out instructions, and minor-specific disclosures here.]

Your Rights

  • EEA residents (GDPR): You have the right to access, correct, update, erase, or port your data. Requests can be made via our contact info below. Data may be processed in Ireland, Canada, or the U.S. See Shopify GDPR Whitepaper.

  • California residents (CCPA): You have the right to know, delete, and opt out of the sale of your data. Requests can be made via our contact info below.

Cookies

We use cookies to improve your browsing experience and provide essential store functionality. Examples:

  • Necessary cookies: _ab, _secure_session_id, cart, cart_sig, checkout_token, etc.

  • Analytics cookies: _s, _shopify_s, _shopify_y, _y, etc.

You can control cookie preferences through your browser. Learn more at www.allaboutcookies.org.

Do Not Track

We do not alter our data practices in response to “Do Not Track” signals.

Changes

We may update this Privacy Policy from time to time to reflect changes in practices, laws, or operational needs.